About Us

Contact Us

Who we Are

Substitutions

Ordering

Personalized Gift Card

Shipping

Receipts/Statements

Returns, Exchanges and Refunds

Websites

Your Privacy
 

Contact Us:

Phone:  (440)385-6871 
Fax:  (440)925-7837

Email:  info@AlyssaGiftBaskets.com

websites: 
Alyssa Basket Designs
Gift Baskets for All Occasions
 http://www.ShopForGiftBaskets.com or http://www.AlyssaGiftBaskets.com

Baby Gift Baskets and Gifts
Unique Baby Gifts to Welcome the New Arrival
http://www.BabyGiftsandBaskets.com

Cookie Carnival
Cookie Baskets, Bouquets and Unique Arrangements
http://www.CookieCarnival.com

Who we are

We opened our gift basket business in October, 2000.  We are a family operated gift basket business providing services to both corporations and individuals. 

We specialize in shipping baskets all over the country which gives our customers the ability to send a heart-felt, personal gift to their long distance family, friends, and associates. For this reason and to keep minimal overhead costs, we are an online business; we operate from a small warehouse, not a storefront.

We are Christian based and give all glory to our Lord and Savior Jesus Christ for our success!

Substitutions
Our inventory is on a constant rotating basis due to the discovery of newer, popular and unique items,  product availability, and seasonal changes.  Minor substitutions may sometimes be necessary but quality will never be compromised.  Products and containers will only be substituted for other items with an equal or greater value, with no additional costs to you. 

In hot seasons or climates, chocolates may be substituted for additional products of equal or greater value. 

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Your Privacy
Your privacy is guaranteed.  Under no circumstances do we sell or rent our customer names, addresses, or any other customer information whatsoever.  Click here to view our policy.

Ordering
Secure online ordering is available for Visa, MasterCard, American Express or Discover through our own merchant account.  We accept personal checks, however, please allow a 7 day clearing process.  You may also order by phone at (440) 385-6871 or by fax (440) 925-7837.   We will begin processing your order upon receipt of your order form, but cannot ship until payment is received. 

Paypal payments are also accepted.  Please note if paying by Paypal Electronic Check, it may take a week or more for your payment to clear before we can ship your item.

All deliveries to Ohio are subject to 6.75% sales tax. 

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Personalized Gift Card
A personalized message will be sent with your gift.  Simply enter your message in the "Gift Card Message" section when ordering.  Unless you wish to remain anonymous to the recipient, be sure to sign your name!  If you do wish to remain anonymous, please mention that in the Special Instructions at checkout because your recipient may contact us to find out who the gift was from.

Receipts/Statements
Because the majority of our shipments are directly to the gift recipient, we do not include any payment information with the order.  You will receive an automated receipt by email when you place your order.  Receipts by fax or mail are available upon request.

Returns, Exchanges and Refunds
Customer satisfaction is very important to us.  Although individual situations and circumstances will vary, our general policy is shown below.  Please don't hesitate to contact us if you have any questions or concerns.

If an item is unsatisfactory, please send us detailed email within 5 days of receipt of your order. Please do not discard any item as we may issue a call tag to pick up the order.  Refunds, either full or partial, will be determined upon review. 

If an item is returned to us unopened because it was refused or declared undeliverable, you have the option to re-ship and to pay the additional shipping charges, or if you wish to cancel the order, we will give you a 50% credit (excluding fresh fruit, cookie or personalized gifts) to cover our restocking costs. Please note that food items are not resold, therefore we must take a loss on these products if returned.  Shipping costs will not be refunded in this situation.  

Most often, our delivery providers (UPS, FedEx, USPS, etc.) have a signature release waiver and will leave packages at their own discretion (front porch, back door, neighbor, etc.) if they feel it is a secure location.  Tracking information is provided on all packages (excluding APO/FPO addresses) as proof of delivery. We are not responsible for lost or stolen packages after delivery but will assist you with putting a tracer on the package for recovery or for a refund from the delivery carrier.

Understandably, we cannot provide refunds or exchanges on personalized products.  However, if a spelling error was made on our part, we will replace the item at no additional charge.  

Insurance is provided on all our items.  If a product arrives broken or damaged during shipment, e-mail us within 5 days and we will arrange shipping for you to exchange the item at no charge to you.  Please keep the original box and packaging so a claim can be filed with the delivery provider.

If you paid for guaranteed express shipping and the item was delivered late by the carrier, we will refund your shipping costs based on our shipping polices.  Keep in mind the day we ship your item, weekends and holidays are not counted as days in transit. 

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Affiliate Products
If you are redirected to www.AlyssaBasketDesigns.com, www.AlyssaGiftBaskets.com www.ShopforGiftBaskets.com, www.BabyGiftsandBaskets.com, or www.CookieCarnival.com, please note that these are owned and operated by us. Our partner site, with our company name but operated by a third party is www.growerflowers.com.

To offer a wider variety of gifts to our customers, we have some links on our site that direct you to another website, not owned or operated by us.  We generally specify that you will be redirected to another site.    Please note that we offer these product links as a courtesy to our customers and that our policies do not apply for items purchased from another company.  Although we promote these companies because we believe these are good companies with good service, we make no guarantees nor are we held responsible for their products or service. 

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Alyssa Basket Designs
www.ShopforGiftBaskets.com

Contact Us

Copyright© 2000-2009 Alyssa Basket Designs
All Rights Reserved