Standard Shipping Policies & FAQ's

Because we are aware of the timely nature of gifts, we strive to be very thorough in keeping you informed with our shipping procedures.  However, it is nearly impossible to cover all circumstances that may arise.  We encourage you to email us at info@alyssagiftbaskets.com if you have questions.

How soon will my order be processed?

 Shipping Guarantees

Summer Shipping for Fruit Baskets

When will my gift arrive?

What are your shipping rates?

How do I order for multiple recipients?

What if the recipient will not be home at the time of delivery?

How will I know when my gift ships or arrives?  

Shipments to Alaska and Hawaii

Shipments to Hospitals

Shipments outside the US, including Canada

APO/FPO and PO Boxes

How soon will my order be processed?
Unless otherwise specified, orders are shipped on or before the next business day, most often shipping the same day for orders received before 11a.m EST on weekdays. This is our standard procedure and not a guarantee.

Although we place high priority on getting your order shipped as soon as possible, please note we make no guarantees when orders are shipped as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping. 

When will my gift arrive? (see below for Holiday Shipping)
We use a variety of shipping methods and carriers.  The options available for your item will be shown in the drop down menu on each product page.

Next day delivery on fresh flowers and planters straight from the grower only $9.95 for Friday deliveries, $14.95 for Saturday deliveries! click here to view flower selections

If you have a question when your order will be shipped or delivered, click here.

***We're here to help!  Please contact us if you have any questions or concerns regarding shipping or delivery schedules or complete our time in transit form***

Shipping Guarantees

Please remember that the shipping method you select is not necessary the amount of time your basket will arrive.  The day you place your order is NOT counted as a shipping day.  The number is days in transit begins the day AFTER we ship and does not include weekends or holidays.  If you place your order at 3pm on Wednesday for 2nd Day, it will most likely ship on Thursday and be delivered on Monday (the first day in transit in Friday, the second day is Monday).

We extend the same shipping guarantees offered by the carriers.  During the second and third week of December, it is not uncommon for the carriers to suspend time-in-transit guarantees.  We strongly encourage you to place your order early and allow an extra day for delivery if possible.  Alyssa Basket Designs cannot honor claims for late delivery which are not backed by the carrier.

Summer Shipping for Fruit Baskets

To ensure freshness during the summer season, we will not ship your fruit basket on a day that will result in more than 3 days in transit.  The following shipping schedule relates to same day shipping and will be in effect until mid September.  If your order is received after 11am, please review the next business day for shipping options. If your order is placed for a method other than those below, we will ship the next available day that will result in no more than 3 days in transit.  For example, if you placed an order on Friday for 3 day shipping, we will not ship your order until Monday (for delivery on Thursday)

Fruit Shipping Schedule:
Monday & Tuesday - Orders will ship for 3 day, 2nd day or Next Day
Wednesday - Orders will ship for 2nd day only
Thursday - Orders will ship for Next Day only
Friday - Next Day Air only (for delivery on Monday)
 

Rates
(for fresh flowers, click here)

Our prices include free ground shipping on most items, excluding shipments to Alaska or Hawaii.  On each product page, the shipping rates for that item are shown.  You can see from the options shown if that item has free ground shipping.  Some items, such as shipments to Alaska and Hawaii, fruit baskets and cookie gifts, cannot be shipped by ground and an express method must be chosen. 

To offer a wider variety of gifts to our customers, we have some links on our site that direct you to another site.  Please note that we offer links to these products as a courtesy to our customers.  Our policies do not apply for items purchased from another company; we make no guarantees nor are held responsible. 

The cost for express delivery can be seen on each product page.  The costs vary depending on weight and size of the item.  Although our shipping rates are based on actual, or below actual, charges from the shipping providers, you should note that the express rates for gift basket packages can be quite costly as these methods are based on the package sizes (dimensional weight) and not the actual weight.   The most common box sizes we use range from 14"x14"x14" up to 20"x20"x20" for large baskets which are considered as "oversize" shipments. Shipping rates are estimated and are generally based on a per basket, per address cost.  Discounts may apply if purchasing numerous items to one location, depending on how many individual shipping cartons are required.  

Please be certain your delivery address (including spelling, suite or apartment #'s) is correct as additional fees will apply for rerouting, redelivering, returning or reshipping due to incorrect or incomplete addresses provided by you.  

Multiple Recipients
To place an order for multiple recipients at one location, simply enter the individual names in the "Special Instructions" section at checkout or fax your order to (440)322-4366. Please sure to specify the gift card message for each recipient if different.

To place a large order for multiple recipients at different addresses, you may enter the quantity of items at checkout, leave the shipping address blank and enter the individual names, addresses and gift card messages in the "special instructions".  The individual recipients can also be emailed or faxed separately, just be certain to make a note in the special instructions section at checkout that the orders are to go to different recipients and the information will be forthcoming by email or fax. 

Another option is to use our downloadable Excel spreadsheet forms.  After completing the form, be sure to "save as" to your computer, then fax or send as an email attachment to:  sales@alyssagiftbaskets.com

Form A - 10 or less orders

Form B - more than 10 orders 

large orders may also be faxed to (440)322-4366

Signature Waiver/Confirmation
Upon shipment, you will receive a confirmation email notifying you that your item has shipped, providing you with the tracking information. By looking up the tracking information, you can view the details of the shipment, be aware of any problems during delivery and confirm delivery.

Please be advised that ownership of our products passes on to you, the purchaser, at the time of pick-up by UPS, Federal Express, or other carrier who will act on your behalf as your agent. If the recipient is not available, packages may be left at the carrier's discretion. We are not responsible for stolen or lost packages after delivery, although we will do everything possible and work with the shipping carrier to help retrieve any missing packages, should this rare situation occur.

Shipments to Alaska and Hawaii
We can ship to these states by air only.  Please select the "2 day air" option for delivery, although the actual shipping time in transit may be longer. Additional shipping fees may be required, in which you will be notified by email.

Shipments to Hospitals
After years of struggling to accommodate these orders, we no longer ship to hospital patients due to the alarming number of "lost" packages and early patient discharges.  We have had packages returned to us undeliverable, weeks after the patient was discharged, that were rummaged through and destroyed. 

Shipments to APO/FPO and PO Boxes
UPS/FedEx cannot deliver to theses addresses, please provide a physical address.